FAQs

Returns policy

Due to hygiene reasons our accessories can not be returned.

Can I amend my order?

If you need to make changes to your order, please contact us as soon as possible and we will do our best to make any amendments before your items are dispatched.

Import VAT and shipping to Ireland.

Because our hair accessories are handmade here in the UK there are no import charges at customs. Vat Charges may still apply. We post our parcels with royal mail and shipping usually takes 1-3 days. A tracking number will be provided when you receive your dispatch email.

International orders excluding Ireland.

International orders are dispatched with Royal mail and can take anywhere between 3-8 days. Custom fees may apply, please query your local import office if your unsure about import charges to your country.

A tracking number will be provided when you receive your dispatch email.

 

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